Importing Contacts

What does importing contacts mean in Samwad?

Importing contacts in Samwad allows you to add multiple WhatsApp users to your account at once by uploading a CSV file. This is useful when migrating existing customer data, onboarding leads, or preparing an audience for campaigns and automation.

Samwad uses a guided 3-step import flow, with live assistance from SAGE, to ensure contacts are imported accurately and safely.


Where can I import contacts from?

To import contacts:

  1. Log in to the Samwad dashboard

  2. Go to Audience → Import

  3. You will land on the CSV Contacts Import page

This page clearly shows the import progress and available actions.


What are the steps involved in importing contacts?

Importing contacts in Samwad happens in three structured steps:

  1. Upload

  2. Review & Map

  3. Confirm & Import

Each step must be completed before moving to the next.

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