Importing Contacts

What does importing contacts mean in Samwad?

Importing contacts in Samwad allows you to add multiple WhatsApp users to your account at once by uploading a CSV file. This is useful when migrating existing customer data, onboarding leads, or preparing an audience for campaigns and automation.

Samwad uses a guided 3-step import flow, with live assistance from SAGE, to ensure contacts are imported accurately and safely.

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Where can I import contacts from?

To import contacts:

1. Log in to the Samwad dashboard

2. Go to Audience → Import

3. You will land on the CSV Contacts Import page

This page clearly shows the import progress and available actions.

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What are the steps involved in importing contacts?

Importing contacts in Samwad happens in three structured steps:

1. Upload

2. Review & Map

3. Confirm & Import

Each step must be completed before moving to the next.