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# SAGE Insights

### What is the SAGE timeline shown in a contact profile?

The **SAGE timeline** displays important events related to a contact, such as:

* When the contact was created
* How the contact was added
* Last activity or response
* Current messaging status

This provides quick context before taking any action.

***

### What is “SAGE next action”?

**SAGE next action** suggests the most relevant action to take for a contact, such as:

* Sending a welcome message
* Adding missing details
* Initiating engagement

These suggestions help teams communicate at the right moment instead of guessing.