> For the complete documentation index, see [llms.txt](https://samwad.gitbook.io/samwad.tech-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://samwad.gitbook.io/samwad.tech-documentation/samwad-dashboard-overview.md).

# SAMWAD Dashboard Overview

The **Samwad Dashboard** is your command center for managing WhatsApp conversations, campaigns, templates, and performance insights—all in one place. It gives support teams and business users real-time visibility into messaging health, customer engagement, and operational workload.

When you log in, the dashboard is designed to answer three key questions instantly:

* What’s happening right now?
* What needs my attention?
* How is my messaging performing?

***

### Welcome Header

At the top of the dashboard, users are greeted with a personalized welcome message:

> **“Welcome back, Samwad Tech Support 👋”**

This header confirms the active workspace and provides quick access to:

* **Inbox** – Active and recent conversations
* **Campaigns** – Broadcast and campaign management
* **Analytics** – Performance and delivery insights
* **User Profile** – Workspace and account actions

***

### Smart AI Assistant (S.A.G.E)

#### What to do today

On the left side, the dashboard includes the **S.A.G.E (Samwad AI Guidance Engine)** panel.

This AI-driven assistant continuously analyzes your workspace and provides real-time operational updates such as:

* Booting SAGE core
* Reading last campaigns
* Scanning delivery health
* Checking template approvals
* Predicting best send windows
* Formulating next actions

**Agent Status Indicator**

* Displays whether the agent is **Online**
* Helps teams confirm system readiness at a glance

> ⚠️ *Note:* S.A.G.E suggestions are advisory and may evolve as more data becomes available.

***

### Platform Updates & Announcements

#### Contacts Update

**Contact imports are cleaner and faster**

* Improved CSV import flow
* Safer review process
* Smarter field mapping for large contact lists

#### Navigation Update

**Your sidebar is cleaner and faster**

* Grouped menus with collapsible sections
* Dedicated space for analytics
* Improved discoverability of features

Each update includes a **“See what changed”** link for detailed release notes.

***

### Campaign Momentum (This Week)

This card provides a quick snapshot of campaign performance for the current week.

**Metrics shown:**

* **Campaigns sent**
* **Approved templates**
* **Total templates**
* **Delivery rate** (example: 85.71%)

**Quick actions:**

* **Launch campaign**
* **Review chats**

This helps teams immediately act on campaign performance without navigating away.

***

### Key Metrics Summary

Below the main header, Samwad highlights critical operational metrics:

#### Campaigns

* Total campaigns sent
* Delivery success rate

#### Contacts

* Total contacts in the system
* New contacts added this month

#### Open Chats

* Active conversations
* Resolved chats count

#### Templates

* Total templates
* Approved templates ready for use

These cards give a real-time pulse of messaging activity.

***

### Messages Sent – Overview

The **Messages Sent** chart visualizes outbound message activity over time.

**Features:**

* Time filters: **7d / 30d / 90d / 1y / Live**
* Line graph showing message volume
* Useful for spotting spikes, drops, and campaign impact

This section helps teams evaluate engagement trends and system usage.

***

### Recent Chats

The **Recent Chats** panel shows the latest inbound customer conversations.

Each entry includes:

* Phone number or contact identifier
* Unread message indicator
* Quick access to open the conversation

This ensures support teams never miss active or pending chats.

***

### Contacts Growth

A visual summary of contact growth across the workspace.

**Includes:**

* Total contact count
* Percentage growth
* New contacts added in the current month

This is especially useful for tracking opt-ins and list expansion.

***

### Messages Per Month

A bar chart showing **campaign reach over the last four months**.

* Month-by-month breakdown
* Helps identify seasonal or campaign-driven activity
* Useful for planning future broadcasts

***

### Template Status

The **Template Status** panel shows the latest WhatsApp template updates.

**Details include:**

* Template name
* Approval status (e.g., Approved)
* Category (Utility, Marketing, Authentication)

**Quick actions:**

* Create new template
* View all templates

This section ensures teams always know which templates are ready for use.

***

### Why the Dashboard Matters

The Samwad Dashboard is built to:

* Reduce response times
* Improve campaign delivery
* Keep support and marketing teams aligned
* Provide instant clarity without complex navigation

Whether you are managing customer support, running campaigns, or monitoring WhatsApp performance, the dashboard gives you everything you need—at a glance.