Agents
The Agents feature allows administrators to manage team members who handle WhatsApp conversations on the Samwad platform. It helps distribute workload and maintain accountability across support teams.
What you can do:
Add new agents to the platform
Assign roles and access permissions
View agent activity and participation
Key capabilities:
Role-Based Access – Control what each agent can access and manage.
Conversation Ownership – Assign chats to specific agents for faster resolution.
Team Management – Maintain an organized and scalable support team.
Why it matters:
The Agents feature enables efficient collaboration, faster response times, and better customer experience by clearly defining responsibilities within the team.
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