Chat

• The Chat feature is the core communication module of the Samwad Dashboard. It allows teams to manage all inbound and outbound WhatsApp conversations from a single, unified interface.

  This module is primarily used by customer support and operations teams for real-time customer interaction.

  What you can do:

  • View all incoming WhatsApp messages in real time

  • Reply to customers directly from the dashboard

  • Send text messages, images, documents, and other supported media

  • Handle multiple customer conversations simultaneously

  Key capabilities:

  • Conversation Management – Each customer interaction is organized as a conversation for easy tracking.

  • Agent Assignment – Conversations can be assigned to specific agents based on workload or responsibility.

  • Chat Status Tracking – Conversations can be marked as active or resolved to manage support flow.

  • Message History – Full conversation history is maintained for context and reference.

  Why it matters:

  The Chat feature centralizes all WhatsApp communication, ensuring faster response times, better customer experience, and improved team coordination without switching between tools.