Bot Manager

1. The Bot Manager feature allows businesses to automate WhatsApp conversations and handle common customer interactions without manual intervention.

   This feature helps reduce agent workload while ensuring customers receive instant responses.

   What you can do:

   • Configure automated replies for common queries

   • Set up keyword-based responses

   • Route conversations between bots and human agents

   Key capabilities:

   • Automation Rules – Define triggers and responses based on customer messages.

   • Hybrid Chat Flow – Seamlessly hand over conversations from bot to agent.

   • 24×7 Availability – Respond to customers even outside business hours.

   Why it matters:

   Bot Manager improves response speed, reduces operational costs, and ensures consistent messaging across all customer interactions.