WhatsApp Flows

The WhatsApp Flows feature allows businesses to create structured, interactive customer journeys directly inside WhatsApp.

Flows are used to guide users through predefined steps without manual agent involvement.

What you can do:

• Create step-by-step WhatsApp journeys

• Collect structured user inputs

• Automate common business processes

Key capabilities:

• Interactive Flows – Build form-like experiences inside WhatsApp.

• Automation Ready – Reduce manual follow-ups and repetitive tasks.

• Use-Case Driven – Ideal for lead capture, feedback, bookings, and surveys.

Why it matters:

WhatsApp Flows enable scalable automation while maintaining a conversational customer experience, helping businesses save time and improve conversion.