WhatsApp Flows

• Accessing WhatsApp Flows

  • The WhatsApp Flows section lists all created flows based on business requirements.

  • Each flow displays an ID, name, and status (e.g., Published, Draft).

  • The right-side panel has a "Create Flow" button to start a new flow.

• Creating a New Flow

  • Click "Create Flow" to open a new window.

  • Enter a flow name and select a category (e.g., Appointment Booking, Lead Generation, Customer Support).

  • Click "Create Flow" to generate a new interactive flow.

• Managing Flows on the Dashboard

  • The main dashboard allows users to clone (duplicate an existing flow) or send a flow directly to a contact or audience.

• Previewing & Publishing a Flow

  • You can preview the flow to check how it appears on different devices:

    • Android and iOS – Ensuring compatibility across devices.

    • Dark Mode & Light Mode – Checking how the flow looks in different themes.

  • Once finalized, click "Publish" to make the flow live and ready for use.