Contacts
The Contacts feature acts as the centralized database for all WhatsApp users interacting with your business on Samwad. All chats, campaigns, and broadcasts are powered by the contacts stored here.
What you can do:
View and manage all WhatsApp contacts
Add new contacts manually
Maintain accurate customer contact information
Key capabilities:
Central Contact Repository – All customer data is stored in one place.
Contact Details – Each contact includes phone number and conversation history.
Campaign Readiness – Contacts stored here can be directly used for broadcast campaigns.
Why it matters:
A clean and organized contact database ensures higher delivery rates, better targeting, and smoother campaign execution across the Samwad platform.
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